Answered on: April 7, 2020

Client

Is full cover insurance included in your online prices when I rent a car in Thailand as a Swedish or Finnish resident?

Agent

No, full cover Insurance is normally optional. Subject to your country of residence it's offered online to you, if not, look here:-

Agent

At STEP2 of our 3 step online booking process, to the right of the car photo of your choice, is a link entitled "IMPORTANT INFORMATION". Click on this link and it will open an additional smaller window, where the terms and conditions appertaining to that particular car at your chosen location are displayed. Then look under tab "INSURANCE".

Agent

If you are Thai resident as well as Swedish or Finnish it will be offered online to you at STEP3. Online is more comprehensive and less expensive:-

Agent

Reduce your liability. Most car hire suppliers have excess of between €300-1500. Some as high as 3000. If the car was damaged or stolen (for example) you would be liable to pay the excess amount. With the AXA Damage Refund Insurance this should cover your excess requirements. You can check the size of each suppliers excess amount by clicking on the link ¨ IMPORTANT INFORMATION ¨ next to each car photo. Each car supplier may have a different excess amount, so try a few different links. With the AXA Damage Refund Insurance you do NOT need to buy additional insurance at the desk. If there is damage to the car or it is stolen, the car hire supplier will keep the excess to cover the costs, which you can claim back in full with Damage Refund Insurance. What's covered Damage & theft excess refund Tyres, windows, mirrors & wheels Roof, undercarriage & misfuelling Administration charges Key cover & personal possessions This policy is underwritten by INTER PARTNER ASSISTANCE SA, member of the AXA Assistance Group, Avenue Louise 166, 1050 Brussels, Belgium. This insurance is the most comprehensive available and likely to be cheaper than any insurance offered at the desk.

Client

Can I buy AXA full cover Insurance at the car rental desk when I go and rent a car?

Agent

No, only online. Just look at the difference in costs and what it covers...that should convince you to purchase it online.